In a Global KPO’s offshore centre in India the productivity and performance of people was considered very satisfactory until the recent recession cycle was experienced by the parent company.
Their closer scrutiny revealed ill-equipped managers to deal with complacent individuals and poor practices. Potentia was engaged to support design a Performance Improvement Plan and equip managers (knowledge skills and attitude) through Training and one-on-one coaching. Results are evident through increased productivity, better quality and confident managers with higher Leadership Quotient.
If you tell the truth, you don't have to remember anything.
